The Identification of Poor Household Program is one of Cambodia’s first social protection mechanisms. It allows individuals to access services that provide the poor with public services and financial assistance. The report found that the authorities’ decision to provide ID-poor cards to some families was unclear, while some ID-poor cardholders had trouble using the card to receive free government services. Seventy-three percent of the 37 communities surveyed complained about the implementation of the Identification of Poor Households Program and the way the authorities implemented it. In addition, the communities interviewed articulated disappointment as they thought they should receive an ID Poor card:
A community member said: ID Poor cards are disseminated only to those who have friends or relatives. “Sometimes I feel frustrated with this procedure, and I always wonder why the ID poor card is given only to the rich and not to the poor.”
On the other hand, although some community members received ID-poor cards, some of them still have problems using the equity card services:
“Government officials who work in government hospitals are not able to talk or take care of me as the patient. They just give me the serum and leave me. They don’t seem to care much about the poor.” A Community member.
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